Privacy Policy

WAFELBAKKERIJ DIMABEL BV respects your privacy.

In this privacy policy, we would like to inform you about our processing activities regarding the personal data you provide as a data subject. We aim to inform you transparently about the purposes of processing, as well as how we use this information to improve digital user experiences.

Although most information on our websites and other communication media is available without requiring you to provide personal data, it is possible that such data may be requested. Personal data refers to information that identifies or can identify an individual, including a name, email address, or contact details. More specifically, this includes data you provide through forms, emails, and phone calls, as well as information related to purchases or services you use or wish to use. This data is processed in accordance with the European General Data Protection Regulation (GDPR).

This privacy policy applies to all our services. However, we are not responsible for the privacy policies of other websites or external sources. By using our websites, platforms, and services, you agree to the possible processing activities carried out by us.

We provide contact forms on our website. By completing and submitting a digital form, you give us permission to respond to your request for information via email, chat, postal mail, or telephone.

These messages may be stored in our mailbox or CMS/CRM system. Your data is added to our CMS/CRM system as soon as information and/or an official quote is requested.

Personal data processed for customer acquisition, prospecting, and management may be used for the following specific purposes:

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• responding to your questions;

• downloading files;

• processing information or quotation requests, either by us or by parties involved in service delivery;

• processing orders and executing deliveries;

• performing concluded agreements;

• business administration and accounting;

• providing support related to products or services you have purchased from us;

• customer satisfaction or market research;

• detection and protection against fraudulent activities, errors, and/or criminal behaviour;

• contacting you via email, chat, or telephone with information about your products and services, tips, advice, or offers;

• generating website statistics and improving digital user experiences;

• managing your user profile.
   

This data is retained for as long as necessary.

We always provide an unsubscribe option in our commercial newsletters.

You may, free of charge and upon request, object at any time to the use of your data for direct marketing purposes. To do so, you can contact:

WAFELBAKKERIJ DIMABEL BV – Jaagpad 8 – 8970 Ieper – Belgium (Registered office), www.dimabel.be, info@dimabel.be, T +32 (0) 57 33 85 88, R.P.R. Ghent, Ieper division.

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Your personal data will never be shared with third parties.

A non-exhaustive list of categories of personal data that may be processed includes:
your IP address / your first and/or last name / your email address / your telephone number / the company you represent.

When processing personal data of customers and prospects, no data is recorded or stored with the intention of analysing or predicting professional performance, economic situation, health, personal preferences, interests, reliability, behaviour, location, or movements.

In accordance with the Law of 08/12/1992 on the processing of personal data, users have the legal right to access and correct their data. By providing proof of identity (copy of ID card), you may request—free of charge and in writing, dated and signed—to receive a written copy of your personal data from:
WAFELBAKKERIJ DIMABEL BV – Jaagpad 8 – 8970 Ieper – Belgium (Registered office), www.dimabel.be, info@dimabel.be, T +32 (0) 57 33 85 88.

If necessary, you may also request corrections to data that is inaccurate, incomplete, or irrelevant.

WAFELBAKKERIJ DIMABEL BV may collect anonymous or aggregated non-personal data, such as browser type or IP address, the operating system you use, or the domain name of the website from which you accessed our site or to which you navigate. This allows us to continuously optimise our website for users.

We also use cookies!

During a visit to our platform/website, cookies may be placed on your hard drive to better tailor the platform/website to the needs of returning visitors. Non-functional cookies help us optimize your visit to the platform and remember your technical preferences.

For a better understanding of how we use cookies to collect and process your personal data, we refer you to our Cookie Statement.

If you want to consult the platform/website, it is recommended that you enable cookies. How you can disable cookies, on the other hand, can also be found in our Cookie Statement.

Belgian law applies to this site. In the event of a dispute, only the courts of the judicial district R.P.R. Ghent, Ieper division, are competent.

The information on this website is of a general nature. It is not adapted to personal or specific circumstances and therefore cannot be considered personal, professional, or legal advice to the user.

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WAFELBAKKERIJ DIMABEL BV will make every effort to ensure that the information provided is complete, correct, accurate, and up-to-date. If the information provided should contain inaccuracies or if certain information on or through the site is unavailable, WAFELBAKKERIJ DIMABEL BV will make the greatest possible effort to rectify this as quickly as possible.

However, WAFELBAKKERIJ DIMABEL BV cannot be held liable for any direct or indirect damage arising from the use of the information on this site. The content of the website (including links) may be adapted, modified, or supplemented at any time without prior notice.

WAFELBAKKERIJ DIMABEL BV provides no guarantees regarding the proper functioning of the website and cannot be held liable in any way for poor functioning or temporary (un)availability of the website, nor for any form of direct or indirect damage resulting from access to or use of the website.

WAFELBAKKERIJ DIMABEL BV can in no case be held liable, directly or indirectly, specifically or otherwise, for damage resulting from the use of this website or any other website, in particular as a consequence of links or hyperlinks, including — without limitation — all losses, work interruptions, damage to programs or other data on the user's computer system, equipment, software, or other.

The website may contain hyperlinks to third‑party websites or pages, or refer to them indirectly. The inclusion of links to these websites or pages does not imply any implicit approval of their content. WAFELBAKKERIJ DIMABEL BV expressly declares that it has no control over the content or other characteristics of these websites and can in no case be held liable for their content or characteristics or for any form of damage resulting from their use.